Returns & Exchanges

At Jot, we stand behind the quality of our ultra-concentrated coffee and want you to love every pour. If your order doesn't meet your expectations, we offer a 30-day satisfaction guarantee on all first-time purchases.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Shipment

  Securely pack the items in their original packaging, ensuring the glass bottles are well-protected to prevent breakage during transit.

• 3.
  Drop Off Package

  Attach the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process a refund to your original payment method within 5-7 business days.